Conditions of sale end consumer and companies
00 Introduction
The sale of the items marketed by luminalpark.com is subject to the terms and conditions indicated below. Please read them carefully before using the site. By using this site, you accept the following terms and conditions.
These conditions of sale only concern end consumers or customers with a VAT number who have not joined the LP-Business programme. If you are an LP-Business consumer, the conditions of sale are visible after logging in to the site with your credentials.
01 Acceptance of the conditions of sale
The contract stipulated between Luminal Park Srl and the Customer must be considered concluded when Luminal Park Srl accepts the order, even if only partially. Luminal Park Srl reserves the right to accept the order at its sole discretion. Acceptance is considered tacit if the Customer is not informed otherwise by any means. By placing an order in the manner provided, the Customer declares that they have read all the information provided during the purchase process and fully accept the general payment conditions set forth below.
02 Product details and photos
We are fully committed to presenting the product accurately through photos, texts, illustrations and videos. In any case, we would like to clarify that the colour rendering of photos and videos strongly depends on the calibration of the monitor used. Luminal Park Srl cannot be held responsible for a failure to calibrate the monitor used and cannot guarantee that your monitor displays colours and textures exactly as they actually are in the product.
The technical data page and the diagrams on the product detail page faithfully reproduce the characteristics of the items included in the catalogue. Luminal Park Srl therefore reserves the right to modify the technical information of the items to adapt them to those provided by the manufacturers, without the need for prior notice.
03 Product price
On the product detail page, “bundles on offer” discounts can be offered for the purchase of multiple pieces, or discounts depending on the quantity purchased. The site will automatically calculate the net discount based on the quantity of products added to the basket.
Some of the items presented may be further discounted for a limited period of time. In this case the “Promo” label is shown and the price is highlighted on the product detail page.
If the product price is reduced after the full price purchase, we cannot refund the difference. We always try to offer you the best price on the market, but we cannot guarantee that it is always the lowest.
Luminal Park Srl reserves the right to change prices at any time, without notice. If an incorrect and/or clearly unrealistic price is published for any reason (error in our systems, human error, etc.), the order will be cancelled, even if initially validated.
If a product is classified as oversize, an additional surcharge will be clearly indicated on the product page. This extra cost will be applied only once per order, regardless of the number of oversize items in the order.
04 Items availability
On the product page and on the basket, real-time stock availability is not visible. However, it is clearly indicated when a product is unavailable or when availability is particularly limited.
We do our best to keep the information updated, but discrepancies may occur due to simultaneous orders or inventory errors. Therefore, the availability is for informational purposes only and should not be considered binding.
For this reason, we reserve the right to verify the actual availability of the product once the order is received and, in case of unavailability, to promptly notify you of the order’s rejection. Luminal Park Srl shall not be held liable in such cases.
If the product is not immediately available, you will not be able to proceed with the purchase, and a “Not available” message will be displayed.
If the product is not immediately available but can be pre-ordered, the estimated shipping date will be provided. In this case, you may proceed with the purchase, but the entire order will be shipped only when all items are available.
If the product is incoming, the quantity ordered from the supplier and the estimated delivery date to our warehouse will be displayed. The indicated arrival date is an estimate and may be subject to change without notice. Luminal Park Srl shall not be held liable for any delays beyond the estimated delivery date.
If the product is unavailable, and if a quantity is due to arrive, you can request to be notified via email when the item becomes available again. This service does not imply any commitment to purchase on your part, nor any product reservation on the part of Luminal Park Srl.
No responsibility can be attributed to Luminal Park if the product availability notification email is not received.
05 Order transmission and billing
You have the option to purchase any available product published on our site. After you have selected the product(s) and added them to your cart, you will be able to check all the ancillary costs related to delivery and payment according to your preferences before completing the order.
Once the check-out process has started, you will need to indicate the order delivery address and, if it is different, the billing address.
If you need to receive an invoice instead of a receipt, you must communicate it in the order conclusion phase by indicating the tax code and/or VAT number.
No changes will be possible after the order has been shipped. All sales documents (order, receipt, delivery note and invoice) will also be sent to you via email. No document can be sent by ordinary post.
Correct receipt of the order is confirmed by sending an email to the address you provided. If the order is not accepted, Luminal Park Srl undertakes to notify you promptly. This confirmation message will recap all the personal data you entered and the list of items purchased. Any inaccuracies, changes to the address or notes to the courier must be communicated at this stage.
Changes to the delivery or billing address are only possible before the order is prepared, by sending an email to customer service to: info@luminalpark.com. Once the order has been delivered to the courier, it will no longer be possible to change the destination address until at least the first delivery attempt is made. Sending the order automatically implies acceptance of the General Conditions of Sale present here.
06 Order cancellation
The order can be cancelled until the time it is prepared, obtaining a full refund of the amount paid by sending an email to info@luminalpark.com or by calling us on +39 386 51209. If you have received the email confirming that your order has been prepared, cancellation will no longer be possible.
If the order has already been prepared or delivered to the courier, it will not be possible to cancel it. You can of course return unwanted items by following the returns process.
07 Waiver of Purchase
You have the right to reject the goods upon delivery. However, please note that, upon the issuance of the refund or credit note, the return shipping costs for the items to our warehouse will be deducted, calculated based on the weight/volume of the shipment. For customers with a VAT number, in addition to the return shipping costs, the actual transport costs incurred for sending the goods initially offered free of charge will also be charged.
08 Dispute resolution
According to the Italian Consumer Code (Legislative Decree 206/2005) and European regulations, we inform you that we do not adhere to any Alternative Dispute Resolution (ADR) body.
The European Online Dispute Resolution (ODR) platform, previously accessible to the public, has been discontinued and is no longer available.
09 Booking an electrician or installer
Until you have received all the items and are satisfied with them according to your expectations, please do not book the electrician or installer.
Luminal Park Srl will not be responsible for the costs of booking an electrician if there is a delay in delivery.
10 Waste electrical and electronic equipment (WEEE) management
Luminal Park is very conscious of environmental protection and takes all legal obligations for the correct disposal of electrical and electronic waste seriously.
It is very important that electrical and electronic waste is properly disposed of so that it can become a new and non-polluting product in the future. We therefore encourage you not to dispose of electronic waste with normal household waste but at the appropriate collection points spread throughout your country.
Right of Withdrawal
(Directive 2011/83/EU, Decree No. 21 of 21 February 2014 - New Consumer Directive)
When to Exercise the Right of Withdrawal
Our goal is for you to be satisfied with your purchase on our website. If you are not, you have the right to request a return of the product, even without providing a reason, within 14 calendar days from the delivery date, provided that the item is resalable and in its original packaging.
Consumer Responsibility
The product can be handled only to determine its nature, characteristics, and functionality. If the product is used beyond these purposes, you are responsible for any decrease in value, which may be deducted from your refund.
The product must be returned intact, complete with all parts, accessories, manuals, identification tags, labels, and any seals if present. The product must show no signs of wear or dirt.
How to Exercise the Right of Withdrawal
To exercise the right of withdrawal, you can use our Returns and Claims portal, which allows you to submit your request quickly and easily.
Alternatively, you can send a written statement to supporto@luminalpark.it within the withdrawal period.
In your request, please provide:
- Full name or company name;
- Order reference, date, and number;
- Items to be returned (just indicate the code and quantity);
- Bank details (IBAN and account holder) if the order was paid via bank transfer.
If you wish, you can also submit your return request using the form provided by Luminal Park.
After submitting your request, we will respond via email with a document to print and include inside the package with the return case number. Only after receiving return authorization should the package be shipped to our logistics center. Please do not ship items without first submitting a return request and obtaining authorization.
Return Deadline
After submitting your request, you will have 14 calendar days to return the items to our warehouse. The shipment must be arranged and managed independently using a transport service of your choice.
Return Address
LUMINAL PARK SRL
Via Pinzone, 24
46025 POGGIO RUSCO (MN), ITALY
Refund Deadline
If you are a private customer, all payments made to us, including delivery costs and any supplement for bulky or oversized products (except for additional costs resulting from your choice of a delivery type other than the standard one offered), will be refunded within 14 days from the date you informed us of your withdrawal.
In the case of a partial withdrawal, the supplement for bulky products will only be refunded if all bulky products in the order are returned.
If you are a business customer with a VAT number, all payments made to us will be refunded, excluding shipping costs and any supplement for bulky products, even if initially fully discounted.
The refund will be made using the same payment method used for the initial purchase.
The refund may be suspended until receipt of the goods or proof that the items have been shipped. For business customers with a VAT number, the refund will only be made upon receipt of the goods.
12 Payment methods
During the purchase phase, you can choose between different payment methods.
CREDIT CARD
Credit card payments are securely processed via the PayPal platform, which handles all order and payment information with the highest level of security.
We accept the main credit cards operating in the Visa or Mastercard circuits, including prepaid cards.
After selecting the credit card payment method and before confirming the order, you will be asked for your card details to make the transaction. At the end of the payment process, you may be asked for the 3-D Secure or SecureCode authorisation code. This code is needed to confirm that you are the real holder of the credit card. If you do not have this code, you must request it from your credit card provider.
If you decide to cancel the order, the credit card transaction will be refunded. For some types of cards, the time for the refund to be credited depends exclusively on the banking system and can reach their natural expiration. Once the cancellation of the transaction has been requested, under no circumstances can Luminal Park Srl be held responsible for any direct or indirect damages caused by the delay in the failure to release the amount committed by the banking system.
Luminal Park reserves the right to ask you for additional information, such as sending copies of documents proving ownership of the card used in the payment. If the documentation is not sent within 5 days, Luminal Park Srl reserves the right to refuse the order.
SPECIFICS FOR PAYMENTS VIA APPLE PAY
Apple Pay is limited to Apple users who have joined the platform under the terms established by Apple. The payment methods are determined by Apple. The authentication process for the card holder is also managed by Apple.
SPECIFICS FOR PAYMENTS VIA GOOGLE PAY
Customers using a device with the Android operating system can make payments via Google Pay, provided they have a Google account with a linked credit card. For more details, please refer to Google’s terms and conditions.
PAYPAL
If you decide to purchase with PayPal, you will be directed to the PayPal login page before concluding the order.
In this case, the PayPal account is debited at the same time as the transaction is concluded.
Payment confirmation with PayPal may not be instant but may require a certain amount of time, even a few hours. Payment is only considered accepted when you receive the relevant email from PayPal for the transaction you have just made.
In some cases PayPal may request a payment review, which can take up to 24 hours. In this case, Luminal Park Srl will not proceed with the shipment until PayPal definitively confirms the payment. The review process will be communicated to you by PayPal via email.
If the order is cancelled by either you or Luminal Park Srl, the amount will be refunded to your PayPal account.
The "Pay in 3 instalments" option is offered directly by PayPal, according to its own parameters and procedures.
If the customer selects this option, the financing agreement is between the user and PayPal. We are not responsible for any refusals, technical issues, or conditions applied by PayPal.
The goods will be shipped after payment confirmation from PayPal.
ADVANCE BANK TRANSFER
You can also pay with a simple bank transfer. In this case, the order will only be shipped after the amount due to the Luminal Park Srl account is deposited, which must take place within 3 working days from the date the order is accepted. After this deadline, the order will be automatically cancelled.
The credited amount must correspond exactly to the amount indicated in the order confirmation. Any bank fees, especially those arising from transfers made from bank accounts outside the European Community, are the responsibility of the customer.
The payment reason for the bank transfer must necessarily include the number and date of the order.
The transfer must be made out to:
Luminal Park Srl - Via Abetone Brennero, 149 - 46025 Poggio Rusco (MN)
The bank details are as follows:
Bankl: Unicredit Banca Spa - Villa Bartolomea branch (Vr)
IBAN: IT 67 C 02008 59950 0001 0279 4271
SWIFT : UNCRITM1M52
13 Payment problems
If there are problems paying by credit card or PayPal, including after the order confirmation has been sent, we will not be obliged to ship the order.
In fact, it may happen that the card issuing institution or PayPal requests a payment verification. In this case, we will not be able to proceed with the shipment until the final payment confirmation.
14 Payment security
Online transactions with credit card, PayPal, Apple Pay, Google Pay are carried out on their respective sites through secure servers that adopt the SSL (Secure Socket Layer) protection system. This protocol allows communication in a manner designed to avoid the interception, modification or falsification of information .
Luminal Park Srl never acquires your credit card data, home banking access codes or your PayPal account data.
15 Order shipping times
You will always find the order's expected shipping date on the product detail pages and in the cart. With the exception for backorders, we strive to ship all orders received and paid for within 24 hours by the next working day.
Before forwarding the order to our logistics team, we perform a check to verify any potential incompatibilities between the ordered products (for example, accessories that are not compatible with the selected system). In case of doubts or discrepancies, we reserve the right to contact you to request further information. If we do not receive a response within one business day, we will proceed with shipping the order as received.
If the order includes items that are not yet available (pre-order), the entire order will be shipped only once all items are in stock. Partial shipments are not provided unless specifically agreed upon with our Customer Service.
The shipping time changes depending on the payment method chosen.
The fastest methods are as follows: credit card, PayPal, Google Pay, Apple Pay or instant bank transfer.
In the case of payment by advance bank transfer (excluding backorders), the shipment will take place within the next day from when we receive confirmation of the deposit in the bank (typically 1 or 2 working days).
Any payment by instant bank transfer can reduce the order shipping time, which will always be within the next day from when we have proof of a deposit in the bank.
In the case of payment with PayPal, a review of the payment may be requested, which can take up to 24 hours. In this case, the order will be shipped when PayPal confirms the payment (excluding backorders). You will receive a confirmation email.
We will notify you of your parcel being delivered to the courier via email, indicating the link to follow the shipment directly on the courier's website.
16 Delivery methods and times
It is very important to Luminal Park that you are satisfied with both the product and our service. This is why we try to be as fast and reliable as possible when processing and delivering your order.
Luminal Park delivers to the address you provided to us when making the order using a contracted courier. Freight collect shipments are not managed with any courier.
You will be able to change the delivery address until the moment the order is prepared, which you will be notified of via email.
After that, we will not be able to change the shipping address until the first delivery attempt takes place.
Luminal Park offers two delivery methods in the basket:
- To your address;
- To a pick up location of your choice, for shipments weighing less than 20 kg and with small dimensions.
When we ship the package, we will inform you of the name of the shipping company and the tracking number you need to track the shipment.
Delivery times vary from 2 to 7 working days and may be subject to changes due to force majeure, traffic, road conditions, Black Friday and holiday peak season or by act of the Authority.
DELIVERY TO YOUR ADDRESS
Delivery of the items always means on the roadside. Standard delivery will take place every day, except holidays, from Monday to Friday.
The recipient's signature is required to accept the parcel. It is therefore essential that there is always someone who can accept the parcel at the delivery address you provide.
Should nobody be present at the address chosen at the time of delivery or should the goods be refused, you will be charged the costs of returning the goods. For customers with a VAT number, any shipping costs initially covered by us will be charged, even if they were not included at the time of order confirmation.
If no one is present during the delivery hours, consider changing the delivery address, entering your place of work or the home of a relative or a friend. Alternatively,if the service is offered by the courier, consider delivery to pick up locations that offer longer collection times and days than standard delivery, leaving you more freedom to collect.
DELIVERY TO A PICK UP LOCATION
Pick up locations are convenient places, such as grocery stores, bars or other local businesses, where you can easily drop off or collect your parcels. These places often offer extended opening hours, including at weekends and evenings, to make your life easier.
After adding a product to your basket and logging in, at the final step before payment you can select “Go to pickup point.” By entering your address, the system will show you the nearest UPS Access Points, from which you can choose the most convenient one for you.
This delivery option is only available for small parcels weighing less than 20 kg. The system will automatically check during the purchase process whether your order is adequate.
We recommend checking on the UPS website to confirm that your parcel has actually been delivered to the pickup point you selected, and to verify its opening hours before going there. In rare cases, the chosen pickup point may be unavailable (for example, due to temporary closure or refusal to accept parcels). In such situations, UPS may deliver the parcel to another nearby pickup point or attempt delivery to the address provided in the order.
You can collect your parcel by presenting a valid ID (identity card, driving license, or passport) matching the name on the order, along with the tracking number you received via email.
If someone else is collecting the parcel on your behalf, they must present a written authorization, a copy of the order holder’s ID, and the tracking number.
You have 7 calendar days to pick up your parcel. After this period, it will be automatically returned to our warehouse.
COMMON TO ALL DELIVERY METHODS
The order travels with customised Luminal Park boxes that are appropriately sealed with customised tape. In no cases are other sealing materials used.
Once your order has been handed over to the courier, you will receive the shipment tracking via email, allowing you to monitor the delivery status.
It is the customer’s responsibility to regularly check the tracking information and promptly report any issues, such as:
- The shipment is marked as delivered in the system but was never actually received;
- Discrepancies in the delivery date or address.
Once you have received the parcel, you are required to check:
- that the number of packages is the same as indicated on the form or the shipping document;
- that the packaging is intact and not damaged, wet or otherwise altered;
- that no sealing materials other than the customised Luminal Park tape have been used.
It is not possible to verify the contents of the parcel until the shipment is accepted. The courier is in fact only responsible for the external appearance of the parcel and the number of packages, not for the contents.
Any external damage or mismatch in the number of packages must be immediately reported to the courier making the delivery with the wording “collection with reserve due to damaged parcel” or “collection with reserve due to open parcel” or “collection with reserve due to missing packages” on the courier's delivery note.
You also need to send an email to info@luminalpark.com specifying the type of anomaly found.
Once you have signed the courier's document, you will no longer be able to make any objection about the external characteristics of what was delivered.
Even if the packaging is intact, please immediately check the contents of the parcel to verify that what was delivered matches what was ordered. Any damage, missing items or hidden anomalies must be reported within a maximum of 8 days by sending an email to info@luminalpark.com.
16.a Express shipping
You can request an express shipping only if this service is available in your area.
Express delivery must be paid as an additional service and the shipping costs will be calculated exclusively by one of our agents. To proceed, please contact us only after you have added the items to your shopping cart. Luminal Park will send you an offer with shipping costs included.
By accepting the quote and by paying the related amount, you will accept the following conditions:
- The agreed delivery date is guaranteed exclusively if the order amount is totally paid within 12:00 o'clock on the day of shipping;
- If the delivery service cannot deliver on the agreed delivery date and the cause is attributable exclusively to the delivery service itself, the only compensation for this will be the refund of the express shipping costs;
- If the delivery service cannot deliver on the agreed delivery date and the cause is attributable exclusively to the receiver, (f.i. receiver not available by the time of delivery, wrong delivery address give, exc.) the no compensation will be recognized;
- In case one or more products are damaged during shipment, Luminal Park will provide you with a free replacement, shipped through standard shipment;
- It is not possible to request delivery at a specific time of the day;
- Even in the case of express delivery, collections and deliveries are not possible on Saturday and Sunday;
- If the delay in delivery depends on factors beyond the control of UPS (force majeure) or due to a suspension of transport by the authorities, no compensation can be recognized;
- In any case can Luminal Park be held responsible for the damages occurring after failure to deliver by the scheduled date.
17 Failed delivery or delay
If you are a private customer, and the purchased product has not been delivered or if the delivery is delayed beyond the announced delivery timeframe by 2 to 7 working days, Luminal Park may extend the delivery period for an additional duration appropriate to the circumstances.
If this extended delivery period expires without delivery, the customer has the right to request a refund for the undelivered order.
18 Shipping costs and oversize fee
Shipping is free for all orders over € 150.
It is at your expense in all other cases.
To know the exact shipping cost, simply check the basket after adding the desired products.
In any case, the transport cost is charged to the customer who has received an offer where the transport cost is explicitly indicated.
If the order includes a product classified as oversized, an additional charge of €15.00 per order will apply. This surcharge is not affected by the free shipping threshold. You can check if an item is oversized on the product page and/or in your basket.
19 Use of coupons
The coupon is an alphanumeric code which, when entered into the appropriate field in the cart, provides a price reduction on all or some items.
Each coupon always has an expiration date and can have a limited number of uses.
Under no circumstances can a coupon be applied to an order that has already been confirmed.
If you confirm an order without correctly entering the coupon, or if you receive a coupon from our email correspondence, our newsletter or our social media channels after your order confirmation, we will not be able to apply the discount.
If you have difficulty applying the coupon, or an error message is displayed, please contact us via email at info@luminalpark.com or by telephone on+39 0386 51209 and we will try to help you.
If you receive a coupon from our email correspondence, our newsletter or our social media channels, it must be used before it expires in order to benefit from the discount.
We cannot accept coupons after they have expired. Unless otherwise advised, the moment when a coupon expires is always at 11:59 pm on the expiry day.
It is possible to enter one coupon per order. It is not possible to apply multiple coupons for the same order.
Legal Warranty
Pursuant to Legislative Decree No. 206/2005 (Consumer Code), products sold to private consumers (i.e., individuals purchasing for purposes unrelated to their business, commercial, craft, or professional activity) are covered by a legal conformity warranty of 24 months from the delivery date of the product.
For purchases made by companies or professionals with a VAT number, the legal warranty is governed by the Civil Code and lasts 12 months from the delivery date of the product.
The warranty does not cover the following cases:
- Products without an identification label, barcode, or production lot;
- Products for which a return request has already been initiated within the allowed period;
- Damage or defects caused by improper use or non-compliance with the provided instructions;
- Damage due to negligence, carelessness, or tampering;
- Malfunctions caused by external factors, such as voltage spikes, accidents, or force majeure events.
In the event of a conformity defect, Luminal Park Srl will intervene free of charge to restore the product’s conformity, choosing one of the following solutions:
- Repair or replacement of the defective product (with pickup and shipping at our expense);
- Price reduction;
- If replacement or repair is not possible, termination of the contract and full refund of the defective item only.
These actions will only be carried out after the defective product has been returned to our warehouse, unless otherwise instructed by the company. Therefore, if requested, it is essential to return the defective product to Luminal Park to benefit from the warranty.
When returning the product, the customer must use the original packaging if still available. Otherwise, an equivalent, safe, and appropriate packaging must be used to ensure the product is returned intact.
The maximum time for product repair is 30 working days from the date of receipt at our warehouse.
If, after Luminal Park Srl’s intervention, no conformity defect is found under Legislative Decree No. 24/2002, the costs incurred for inspection and transport will be charged to the customer.
If Luminal Park Srl is unable, for any reason, to repair or replace the product under warranty, it may, with the customer’s consent, offer a replacement with another product of equal characteristics and value, or proceed with a refund of the amount paid.
If the product is defective during the period in which the right of withdrawal can be exercised, but the customer refuses free warranty replacement, the conditions for withdrawal (Article 11) apply. Consequently, return shipping costs will be borne by the customer.
How to Activate the Warranty
To activate the warranty, please use our Returns and Claims portal, which allows you to submit the request quickly and guided.
Alternatively, you can contact us via email at business@luminalpark.com, providing the order number (or alternatively the receipt or invoice number) and the product code.
To benefit from the warranty, it is mandatory to have the sales receipt or invoice.
21 Customer service and complaints
You can request information about your order, send communications or submit complaints by contacting Luminal Park customer service in the following ways:
- by email to info@luminalpark.com
- by telephone on +39 0386 51 209
- via the Site by accessing the “Contact Us” section.
Luminal Park will respond to complaints by email within a maximum of two working days after receiving them.
22 Copyright
Unless expressly indicated, all content of this site (texts, images, designs and videos) is the exclusive intellectual property of Luminal Park Srl, registered in the Verona Companies Register under 04199420235.
The site can only be used for your personal use and not for commercial purposes. Any use of our site and its content for purposes other than personal and non-commercial is prohibited without the prior authorisation of Luminal Park Srl.
Each person is authorised to view, copy, print or distribute these documents under the following conditions:
- The document is to be used for personal, non-commercial purposes only;
- Any copy of this content, even if only partial, must include a reference to the copyright owner.
23 Feedback via Feedaty
We try to offer you the best possible service and want to be judged for our business and items fairly by our real customers.
We are convinced that this not only helps us to improve, but also helps other potential customers have greater confidence.
For this reason we use an impartial third-party service, Feedaty, to collect reviews on our service and our items.
How does it work?
After you receive the items purchased on our site, luminalpark.com, Feedaty will send you an email asking you to leave a review on our site and the items received. At this point you will be able to leave an impartial review which will then be shown to all other buyers, both on our site and on the Feedaty site.
24 Privacy
We know very well how important privacy is for you, and that's why the issue of processing your personal data and protecting it is very important to us.
To know exactly what your data is and how it is processed, please read our privacy policy.
25 Jurisdiction and applicable law
The sales contract between the customer and Luminal Park Srl is concluded in Italy and governed by Italian law. If the customer is a private consumer, to resolve civil and criminal litigation arising from the conclusion of this distance selling contract, the territorial competence is that of the applicable court for their residential district; in all other cases, the territorial competence is exclusively that of the Court of Verona.
26 Conditions
The conditions contained in this document may be modified by Luminal Park Srl without prior notice and will be valid from the date of publication on the website, www.luminalpark.com/en-eu.
27 Our details
Registered office
LUMINAL PARK S.R.L.
Via Mameli, 11
37126 VERONA-ITALY
Limited liability company with fully paid-up share capital of € 100.000.
Registered in the Verona Companies Register under no. 04199420235
VAT number and Tax Code: IT 04199420235
Operational Headquarters and mailing address
LUMINAL PARK S.R.L.
Via Abetone Brennero, 149
46025 POGGIO RUSCO (MN)- ITALY
Tel. +39 (0) 386 51 209
eMail: info@luminalpark.com
Warehouse
LUMINAL PARK S.R.L.
Via Pinzone, 24
46025 POGGIO RUSCO (MN)-Italy
Privacy and Site Content Manager
Marco Brenzan
Index
- Introduction
- Conditions of sale acceptance
- Product details and photos
- Product price
- Product availability
- Order transmission and billing
- Order cancellation
- Waiver of purchse
- Disputes
- Booking of an electrician or installer
- Waste management
- Right of withdrawal
- Payment methods
- Payment problems
- Payments security
- Order shipping times
- Delivery times / Express delivery
- Failed delivery or delay
- Shipping costs and oversize fee
- Coupons
- Warranties
- Customer care
- Copyright
- Feedback by Feedaty
- Privacy
- Jurisdiction
- Conditions
- Our details