Conditions of sale end consumer and companies

00 Introduction

The sale of the items marketed by luminalpark.com is subject to the terms and conditions indicated below. Please read them carefully before using the site. By using this site, you accept the following terms and conditions.

These conditions of sale only concern end consumers or customers with a VAT number who have not joined the LP-Business programme. If you are an LP-Business consumer, the conditions of sale are visible after logging in to the site with your credentials.

01 Acceptance of the conditions of sale

The contract stipulated between Luminal Park Srl and the Customer must be considered concluded when Luminal Park Srl accepts the order, even if only partially. Luminal Park Srl reserves the right to accept the order at its sole discretion. Acceptance is considered tacit if the Customer is not informed otherwise by any means. By placing an order in the manner provided, the Customer declares that they have read all the information provided during the purchase process and fully accept the general payment conditions set forth below.

02 Product details and photos

We are fully committed to presenting the product accurately through photos, texts, illustrations and videos. In any case, we would like to clarify that the colour rendering of photos and videos strongly depends on the calibration of the monitor used. Luminal Park Srl cannot be held responsible for a failure to calibrate the monitor used and cannot guarantee that your monitor displays colours and textures exactly as they actually are in the product.

The technical data page and the diagrams on the product detail page faithfully reproduce the characteristics of the items included in the catalogue. Luminal Park Srl therefore reserves the right to modify the technical information of the items to adapt them to those provided by the manufacturers, without the need for prior notice.

03 Product price

On the product detail page, “bundles on offer” discounts can be offered for the purchase of multiple pieces, or discounts depending on the quantity purchased. The site will automatically calculate the net discount based on the quantity of products added to the basket.

Some of the items presented may be further discounted for a limited period of time. In this case the “Promo” label is shown and the price is highlighted on the product detail page.

If the product price is reduced after the full price purchase, we cannot refund the difference. We always try to offer you the best price on the market, but we cannot guarantee that it is always the lowest.

Luminal Park Srl reserves the right to change prices at any time, without notice. If an incorrect and/or clearly unrealistic price is published for any reason (error in our systems, human error, etc.), the order will be cancelled, even if initially validated.

If a product is classified as oversize, an additional surcharge will be clearly indicated on the product page. This extra cost will be applied only once per order, regardless of the number of oversize items in the order.

04 Items availability

On the product page and on the basket, real-time stock availability is not visible. However, it is clearly indicated when a product is unavailable or when availability is particularly limited.

We do our best to keep the information updated, but discrepancies may occur due to simultaneous orders or inventory errors. Therefore, the availability is for informational purposes only and should not be considered binding.

For this reason, we reserve the right to verify the actual availability of the product once the order is received and, in case of unavailability, to promptly notify you of the order’s rejection. Luminal Park Srl shall not be held liable in such cases.

If the product is not immediately available, you will not be able to proceed with the purchase, and a “Not available” message will be displayed.

If the product is not immediately available but can be pre-ordered, the estimated shipping date will be provided. In this case, you may proceed with the purchase, but the entire order will be shipped only when all items are available.

If the product is incoming, the quantity ordered from the supplier and the estimated delivery date to our warehouse will be displayed. The indicated arrival date is an estimate and may be subject to change without notice. Luminal Park Srl shall not be held liable for any delays beyond the estimated delivery date.

If the product is unavailable, and if a quantity is due to arrive, you can request to be notified via email when the item becomes available again. This service does not imply any commitment to purchase on your part, nor any product reservation on the part of Luminal Park Srl.

No responsibility can be attributed to Luminal Park if the product availability notification email is not received.

05 Order submission and invoicing

You may purchase the available products published on our website, unless the product page expressly states that the product is reserved for Business Customers or customers with a VAT number.

A Company is defined as a customer who purchases with a VAT number or in any case for purposes related to their entrepreneurial, commercial, craft or professional activity.

In the case of products reserved for Company, purchases are permitted exclusively to customers who enter the company details necessary for correct invoicing during the order process. Luminal Park reserves the right not to accept, cancel or suspend the fulfilment of orders relating to reserved products if the purchase is made without the indication of a valid VAT number or without the required company details.

After selecting the product or products and adding them to the cart, you will be able to check, before completing the order, all the additional costs relating to delivery and payment, based on your preferences.

Once the checkout process has begun, you will need to indicate the delivery address for the order and, if different, the address for the billing document.

At this stage you may specify, if you wish, the SDI code or PEC email address for receiving the electronic invoice. In the absence of an SDI code or PEC, the invoice will be deposited in your tax drawer, accessible on the Revenue Agency website.

No changes will be possible after the order has been dispatched. All sales documents, such as the order, receipt, delivery note and invoice, will be sent to you by email. No documents can be sent by ordinary post.

Correct receipt of the order is confirmed by sending an email to the address you provided. This communication confirms receipt of the order and summarises the personal details entered, the delivery address and the list of items purchased.

In the event of non-acceptance of the order, including due to product unavailability, inaccurate data entered, impossibility of fulfilment or purchase of a reserved product without the required requirements, Luminal Park Srl undertakes to inform you promptly.

Any inaccuracies, changes of address or notes to the courier must be communicated immediately after receipt of the order confirmation.

Changes to the delivery or billing address are only possible before the order is prepared, by sending an email to customer service at info@luminalpark.com.

Once the order has been handed over to the courier, it will no longer be possible to change the destination address until at least the first delivery attempt has been made.

Submitting the order automatically implies acceptance of these General Terms and Conditions of Sale.

06 Order cancellation

The order can be cancelled until the time it is prepared, obtaining a full refund of the amount paid by sending an email to  info@luminalpark.com  or by calling us on +39 0386 51209. If you have received the email confirming that your order has been prepared, cancellation will no longer be possible.

If the order has already been prepared or delivered to the courier, it will not be possible to cancel it. You can of course return unwanted items by following the returns process.

07 Waiver of Purchase

You have the right to reject the goods upon delivery. However, please note that, upon the issuance of the refund or credit note, the return shipping costs for the items to our warehouse will be deducted, calculated based on the weight/volume of the shipment. For customers with a VAT number, in addition to the return shipping costs, the actual transport costs incurred for sending the goods initially offered free of charge will also be charged.

08 Dispute resolution

According to the Italian Consumer Code (Legislative Decree 206/2005) and European regulations, we inform you that we do not adhere to any Alternative Dispute Resolution (ADR) body.

The European Online Dispute Resolution (ODR) platform, previously accessible to the public, has been discontinued and is no longer available.

09 Booking an electrician or installer

Until you have received all the items and are satisfied with them according to your expectations, please do not book the electrician or installer.

Luminal Park Srl will not be responsible for the costs of booking an electrician if there is a delay in delivery.

10 Waste Electrical and Electronic Equipment (WEEE) management

Luminal Park is highly committed to protecting the environment and takes all legal obligations regarding the correct disposal of electrical and electronic waste very seriously.

It is very important that electrical and electronic waste is disposed of correctly so that it can become a new product in the future and does not pollute. We therefore encourage you not to dispose of electronic waste with normal household waste, but to take it to the dedicated collection points located throughout Italy.

As required by law (Ministerial Decree 65/2010, art. 1 paragraph 1), if you purchase electronic equipment, we guarantee the free collection of used old electrical or electronic equipment (defined as WEEE) with the same functionality.

How can you use the free WEEE used-equipment collection service?

• Immediately after placing an order, you must send a request by eMail to  info@luminalpark.com;
• The used item to be returned must belong to the same category as the one you have just purchased (for example, a candle, a string light, a light figure, etc.);
• The new equipment is intended for domestic use (the service cannot be requested if the purchase is made with a VAT number);
• The quantity of items to be collected must be the same as the quantity purchased.

How is the used-equipment collection carried out?

WEEE collection (Waste Electrical and Electronic Equipment) is carried out by an affiliated courier at a later time than the delivery of the new product.

You may dispose of WEEE free of charge at the network of Municipal Collection Centres near your home.

11 End Consumer right of withdrawal and voluntary return for Companies

Scope of application

This article governs two different cases of product return:

• the right of withdrawal, recognised exclusively to the Customer who holds the status of Consumer, pursuant to the Consumer Code (Directive 2011/83/EU, Decree No. 21 of 21 February 2014 - New Consumer Directive);
• the voluntary return for a functioning product, granted by Luminal Park, under the conditions set out below, to the Company, meaning the customer who purchases with a VAT number or in any case for purposes related to their entrepreneurial, commercial, craft or professional activity.

Consumer right of withdrawal

The end Consumer's right of withdrawal is governed by the Consumer Code, with regard to contracts concluded at a distance and off-premises.

If you purchase as a end Consumer, you have the right to withdraw from the contract, even without stating a reason, within 14 calendar days from the date of delivery of the product.

Consumer's responsibility

The item may only be handled by the Consumer to the extent necessary to establish its nature, characteristics and functioning.

If the product is used or handled beyond what is necessary for such purposes, the Consumer is responsible for any diminution in the value of the item, which may be deducted at the time of refund.

The item must be returned intact, in its original packaging, complete in all its parts, accompanied by all accessories, instruction leaflets, identification tags, labels and any seals, where present.

The item must not show any damage, signs of wear, dirt or alterations resulting from use beyond what is necessary to verify its nature, characteristics and functioning.

Voluntary return for Company or customers with a VAT number

If you purchase as a Company, i.e. with a VAT number, the right of withdrawal provided for by the Consumer Code does not apply.

Luminal Park nevertheless grants, under the conditions set out in this article, the possibility of requesting a voluntary return of a functioning product within 14 calendar days from the date of delivery.

The voluntary return by the Company does not derive from the regulations on the Consumer's right of withdrawal, but constitutes a commercial option granted by Luminal Park.

For certain products, the possibility of voluntary return by the Company may be excluded. In these cases, the exclusion will be clearly indicated on the product page with the wording "Return not available".

The wording "Return not available" refers exclusively to the voluntary return of a functioning product requested by the Company and does not limit any rights recognised for defective, damaged, incorrect or non-conforming products.

The voluntary return by the Company is only possible with prior authorisation from Luminal Park.

To be accepted, the product must be:

• intact, complete and unused;
• resaleable as new;
• returned in the original packaging;
• complete with all accessories, manuals, instruction leaflets, identification tags, labels and any seals;
• free from signs of assembly, installation, wear, dirt, damage or tampering.

Luminal Park reserves the right to refuse the return or to apply a reduction in the refund if the returned product does not meet the conditions set out above.

Procedure for exercising the right of withdrawal or requesting a return

To exercise the right of withdrawal, if you are an end Consumer, or to request a voluntary return, if you are a Company, you can use our Returns and Complaints Portal, which allows you to submit your request quickly and easily.

Alternatively, you can send a written statement to the email address info@luminalpark.com within the stipulated deadlines.

In your request, please provide:

• First and last name or company name;
• Order reference, date and number;
• Details of the items to be returned (it is sufficient to indicate the code and quantity);
• Bank details (IBAN and account holder name) in the case of payment by advance bank transfer.

If you wish, you may submit your return request using the form prepared by Luminal Park.

After submitting your request, we will reply by email with instructions for the return and a document to print and include inside the parcel, containing the return case number.

Please do not send items without first submitting your request via the Returns and Complaints Portal or by email, so that we can manage the case correctly.

Deadline for returning the product

If you are an end Consumer, after communicating your wish to withdraw, you must return the product without undue delay and in any case within 14 calendar days from the date on which you informed us of your withdrawal.

If you are a Company, after receiving authorisation for the return, you must dispatch the product within 5 calendar days in accordance with the instructions received from Luminal Park.

The return of the product must be managed and organised independently, using a transport service of your choice. The direct costs of return are at your expense, unless otherwise stated in writing by Luminal Park.

For bulky, voluminous or otherwise difficult-to-return products, the end Consumer may ask Luminal Park to arrange collection via a partner courier. This service is optional and the related cost will be communicated before the collection is confirmed. This cost will remain at the Consumer's expense and may be paid separately or deducted from the amount to be refunded, subject to acceptance.

Return address:

LUMINAL PARK SRL
Via Pinzone, 24
46025 POGGIO RUSCO (MN)

Deadline for End Consumer refund

If you are an End Consumer and have correctly exercised your right of withdrawal, you will be refunded all payments made to us, including delivery costs and any surcharge for bulky or voluminous products, with the exception of additional costs arising from your choice of a type of delivery other than the standard delivery offered by us.

The refund will be made within 14 calendar days from the date on which you informed us of your wish to withdraw.

In the case of partial withdrawal, any surcharge for voluminous products will be refunded exclusively if all the bulky products in the order to which such surcharge refers are returned.

The refund will be made using the same payment method used for the initial purchase.

The refund may be suspended until receipt of the goods or until proof of having returned the items has been provided, whichever is earlier.

Deadline for Company refund

If you are a Company and the voluntary return has been authorised and accepted by Luminal Park, you will be refunded the price of the returned products, net of the transport costs incurred for shipping the goods and any surcharge for voluminous or bulky products.

Such costs may be deducted from the refund even if, at the time of ordering, they had initially been discounted, reduced or not charged separately.

The Company refund will only be made after receipt and inspection of the returned goods at our warehouse.

Luminal Park reserves the right to refuse the refund, or to apply a reduction in the refundable amount, if the returned product is not found to be intact, complete, unused, resaleable as new, in the original packaging or compliant with the conditions required for voluntary return.

The refund will be made using the same payment method used for the initial purchase, unless otherwise agreed in writing between the parties.

12 Payment methods

During the purchase phase, you can choose between different payment methods.

CREDIT CARD

Credit card payments are securely processed via the PayPal platform, which handles all order and payment information with the highest level of security.

We accept the main credit cards operating in the Visa or Mastercard circuits, including prepaid cards.

After selecting the credit card payment method and before confirming the order, you will be asked for your card details to make the transaction. At the end of the payment process, you may be asked for the 3-D Secure or SecureCode authorisation code. This code is needed to confirm that you are the real holder of the credit card. If you do not have this code, you must request it from your credit card provider.

If you decide to cancel the order, the credit card transaction will be refunded. For some types of cards, the time for the refund to be credited depends exclusively on the banking system and can reach their natural expiration. Once the cancellation of the transaction has been requested, under no circumstances can Luminal Park Srl be held responsible for any direct or indirect damages caused by the delay in the failure to release the amount committed by the banking system.

Luminal Park reserves the right to ask you for additional information, such as sending copies of documents proving ownership of the card used in the payment. If the documentation is not sent within 5 days, Luminal Park Srl reserves the right to refuse the order.

SPECIFICS FOR PAYMENTS VIA APPLE PAY

Apple Pay is limited to Apple users who have joined the platform under the terms established by Apple. The payment methods are determined by Apple. The authentication process for the card holder is also managed by Apple.

SPECIFICS FOR PAYMENTS VIA GOOGLE PAY

Customers using a device with the Android operating system can make payments via Google Pay, provided they have a Google account with a linked credit card. For more details, please refer to Google’s terms and conditions.

PAYPAL

If you decide to purchase with PayPal, you will be directed to the PayPal login page before concluding the order.

In this case, the PayPal account is debited at the same time as the transaction is concluded.

Payment confirmation with PayPal may not be instant but may require a certain amount of time, even a few hours. Payment is only considered accepted when you receive the relevant email from PayPal for the transaction you have just made.

In some cases PayPal may request a payment review, which can take up to 24 hours. In this case, Luminal Park Srl will not proceed with the shipment until PayPal definitively confirms the payment. The review process will be communicated to you by PayPal via email.

If the order is cancelled by either you or Luminal Park Srl, the amount will be refunded to your PayPal account.

The "Pay in 3 instalments" option is offered directly by PayPal, according to its own parameters and procedures.
If the customer selects this option, the financing agreement is between the user and PayPal. We are not responsible for any refusals, technical issues, or conditions applied by PayPal.
The goods will be shipped after payment confirmation from PayPal.

ADVANCE BANK TRANSFER

You can also pay with a simple bank transfer. In this case, the order will only be shipped after the amount due to the Luminal Park Srl account is deposited, which must take place within 3 working days from the date the order is accepted. After this deadline, the order will be automatically cancelled.

The credited amount must correspond exactly to the amount indicated in the order confirmation. Any bank fees, especially those arising from transfers made from bank accounts outside the European Community, are the responsibility of the customer.

The payment reason for the bank transfer must necessarily include the number and date of the order.

The transfer must be made out to:
Luminal Park Srl - Via Abetone Brennero, 149 - 46025 Poggio Rusco (MN)

The bank details are as follows:

Bankl: Unicredit Banca Spa - Villa Bartolomea branch (Vr)
IBAN: IT 67 C 02008 59950 0001 0279 4271
SWIFT : UNCRITM1M52

13 Payment problems

If there are problems paying by credit card or PayPal, including after the order confirmation has been sent, we will not be obliged to ship the order.

In fact, it may happen that the card issuing institution or PayPal requests a payment verification. In this case, we will not be able to proceed with the shipment until the final payment confirmation.

14 Payment security

Online transactions with credit card, PayPal, Apple Pay, Google Pay are carried out on their respective sites through secure servers that adopt the SSL (Secure Socket Layer) protection system. This protocol allows communication in a manner designed to avoid the interception, modification or falsification of information .

Luminal Park Srl never acquires your credit card data, home banking access codes or your PayPal account data.

15 Order shipping times

You will always find the order's expected shipping date on the product detail pages and in the cart. With the exception for backorders, we strive to ship all orders received and paid for within 24 hours by the next working day.

Before forwarding the order to our logistics team, we perform a check to verify any potential incompatibilities between the ordered products (for example, accessories that are not compatible with the selected system). In case of doubts or discrepancies, we reserve the right to contact you to request further information. If we do not receive a response within one business day, we will proceed with shipping the order as received.

If the order includes items that are not yet available (pre-order), the entire order will be shipped only once all items are in stock. Partial shipments are not provided unless specifically agreed upon with our Customer Service.

The shipping time changes depending on the payment method chosen.

The fastest methods are as follows: credit card, PayPal, Google Pay, Apple Pay or instant bank transfer.

In the case of payment by advance bank transfer (excluding backorders), the shipment will take place within the next day from when we receive confirmation of the deposit in the bank (typically 1 or 2 working days).
Any payment by instant bank transfer can reduce the order shipping time, which will always be within the next day from when we have proof of a deposit in the bank.

In the case of payment with PayPal, a review of the payment may be requested, which can take up to 24 hours. In this case, the order will be shipped when PayPal confirms the payment (excluding backorders). You will receive a confirmation email.

We will notify you of your parcel being delivered to the courier via email, indicating the link to follow the shipment directly on the courier's website.

16 Delivery methods and times

At Luminal Park, it is very important that you are satisfied with both the product and our service. For this reason, we try to be as fast and reliable as possible when processing and delivering your order.

Luminal Park delivers to the address you provided when placing your order, using an affiliated courier. Shipments with freight collect are not managed with any courier.

It will be possible to change the delivery address until the order preparation stage, which will be notified to you by eMail.

After that, we will not be able to change the shipping address until the first delivery attempt has been made.

In the cart, Luminal Park offers you two delivery methods:

• To an address of your choice;
• To a UPS Access Point pick-up location of your choice, for shipments weighing less than 20 kg and not bulky.

When the parcel is handed over to the courier, we will inform you of the courier name and the tracking number needed to follow the shipment.

Delivery times vary from 1 to 5 working days. These times may vary in the event of force majeure, adverse traffic or road conditions, peak periods such as Black Friday or the Christmas holidays, or due to provisions issued by the competent authorities.

DELIVERY TO AN ADDRESS OF YOUR CHOICE

Item delivery is always intended as kerbside delivery. Standard delivery will take place every day, excluding public holidays, from Monday to Friday.

The recipient’s signature is required to accept the parcel. It is therefore essential that the delivery address you provide is always attended by someone who can accept the parcel on your behalf.

If no one is present at the chosen address at the time of delivery, or if the goods are refused, you will be charged the transport costs for returning the goods. Customers with a VAT number will also be charged the shipping costs for sending the goods, even if initially free of charge.

If no one is available during delivery times, consider changing the delivery address by entering your workplace or the home of a relative or friend. Alternatively, consider delivery to a UPS Access Point, which offers wider pick-up times and days than standard delivery, giving you greater freedom for collection.

DELIVERY TO A UPS ACCESS POINT PICK-UP LOCATION

Delivery to a UPS Access Point allows you to collect the parcel from a convenient location such as a shop, bar or another business in your area. These pick-up locations usually offer longer opening hours, including evenings or weekends, making delivery management more flexible.

If you are not sure you can be at home at the time of delivery, or if you prefer more freedom over collection times, you can select this method directly in the cart during the purchase process. After adding a product to the cart and logging in, in the final step before payment you can choose “Go to pick-up location”. By entering your address, the system will show you the nearest UPS Access Points, from which you can select the most convenient one for you.

This delivery method is only available for parcels that are not bulky and weigh less than 20 kg. The system will automatically check, during purchase, whether your order is eligible.

Once the parcel has been delivered to the pick-up location, you will receive an eMail from UPS informing you that it is available for collection. 

We recommend checking on the UPS website that the parcel has actually been delivered to the pick-up location you selected and checking its opening hours before going there. In rare cases, the chosen pick-up location may not be available (for example, due to temporary closure or failure to accept parcels). In such situations, UPS may deliver the parcel to another nearby pick-up location or attempt delivery to the address indicated in the order.

You can collect it by presenting a valid identity document (identity card, driving licence or passport) matching the order holder, together with the shipment tracking number received by eMail.

If the collection is made by another person, a written authorisation, a copy of the order holder’s identity document and the tracking number must be presented.

You have 7 calendar days to collect the parcel. After this period, the parcel will be automatically returned to our warehouse.

COMMON TO ALL DELIVERY METHODS

Orders are shipped in customised Luminal Park boxes, sealed exclusively with customised adhesive tape. No other sealing materials are ever used.

Once entrusted to the courier, you will receive the shipment tracking by eMail, allowing you to monitor the delivery status. It is the customer’s responsibility to check the tracking regularly and promptly report any anomalies, such as:

• Shipment shown as delivered by the system but never actually received;
• Discrepancies with the delivery date or address.

Upon receipt of the parcel, you are required to check:

• That the number of packages delivered corresponds to what is indicated in the tracking or in the delivery note;
• That the packaging is intact, not damaged, wet or altered in any way;
• That only official Luminal Park sealing materials have been used (customised tape).

It is not possible to check the contents of the parcel before accepting delivery. The courier is responsible only for the external integrity of the parcel and the number of packages.

Any external damage or mismatch in the number of packages must be immediately reported to the courier making the delivery, with the wording “accepted with reservation due to damaged parcel” or “accepted with reservation due to opened parcel” or “accepted with reservation due to missing packages” on the courier’s delivery slip.

It is also required to send an eMail to info@luminalpark.com specifying the type of anomaly found. Once the courier document has been signed, you will no longer be able to raise any objection regarding the external characteristics of what has been delivered.

Even if the packaging is intact, please check the contents of the parcel immediately to verify that what was ordered matches what was delivered.

Any hidden damage, missing items or delivery errors must be reported within 8 days from the date of receipt, by writing to info@luminalpark.com.

16.a Express delivery

On request, and only if the service is available in your area, express delivery may be requested.

The service is subject to a fee and can only be calculated by one of our sales representatives. To proceed, we recommend contacting us only after adding the items to your cart. We will then send you a quotation including transport costs.

By accepting the offer and paying the relevant amount, you confirm that you accept the following service conditions:

1. The delivery date is guaranteed only if the full payment for the order is credited to Luminal Park Srl by 12:00 noon on the day scheduled for dispatch of the order;
2. If the courier is unable to deliver by the scheduled date, and the cause is solely attributable to the courier, the only compensation you will be entitled to is the transport cost paid for express shipping;
3. If the courier is unable to deliver by the scheduled date due to the recipient (for example, the recipient was absent or unavailable at the address, the address provided was incorrect or incomplete, etc.), no compensation may be granted;
4. If one or more products received are defective or damaged, Luminal Park will ship a replacement item at its own expense using standard shipping, not express shipping;
5. It is not possible to request delivery at a specific time; delivery will take place by the end of the day;
6. Even in the case of express delivery, collections and deliveries are not possible on Saturdays and Sundays;
7. If the delivery delay depends on factors beyond UPS’s control (force majeure) or on a transport suspension ordered by the authorities, no compensation may be granted;
8. Under no circumstances may Luminal Park be held liable for damage caused by failure to deliver by the scheduled date.

17 Failed or delayed delivery

If you are a end consumer, Luminal Park undertakes to deliver the products purchased within the time indicated during the purchase process and, in any case, within 30 days from conclusion of the contract, unless otherwise agreed in writing between the parties.

If Luminal Park does not deliver the products within the agreed time, you have the right to request delivery within an appropriate additional period, pursuant to art. 61, paragraph 3, of the Consumer Code.

If Luminal Park does not deliver within the additional period granted, you have the right to terminate the contract and obtain a full refund of the amounts paid, which will be made without undue delay and in any case within 14 days from communication of the termination.

You may terminate the contract immediately, without having to grant an additional period, in the following cases:

• Luminal Park has refused to deliver the goods;
• Compliance with the delivery date was essential, based on the circumstances known at the time the contract was concluded;
• You expressly requested, before purchase, delivery by a specific date, by sending an eMail to Luminal Park and receiving written confirmation by eMail that this date would be met.

In the event of contract termination pursuant to this article, Luminal Park will proceed with the full refund of the amount due, using the same payment method you chose for the purchase, unless otherwise agreed.

To exercise the right to set an additional period or to terminate the contract, you must send a written communication to the addresses indicated in Article 27 of these conditions of sale.

18 Transport costs and bulky goods surcharge

The transport cost for standard shipping is free for all orders over €150.00 and with delivery within Italy (excluding Livigno and Campione d’Italia).

The transport cost is at your expense in all other cases.

To know the exact transport cost, simply view the cart after adding the desired product. In any case, the transport cost is due if the customer has received an offer that explicitly states the transport cost.

If the order contains a product indicated as bulky or oversized, a surcharge of €18.00 per order will be applied. This surcharge is independent of the free shipping threshold. You can check whether the item is bulky on the product page and/or in the product list in the cart.

19 Use of coupons

The coupon is an alphanumeric code which, when entered into the appropriate field in the cart, provides a price reduction on all or some items.

Each coupon always has an expiration date and can have a limited number of uses.

Under no circumstances can a coupon be applied to an order that has already been confirmed.

If you confirm an order without correctly entering the coupon, or if you receive a coupon from our email correspondence, our newsletter or our social media channels after your order confirmation, we will not be able to apply the discount.

If you have difficulty applying the coupon, or an error message is displayed, please contact us via email at info@luminalpark.com or by telephone on +39 0386 51209 and we will try to help you.

If you receive a coupon from our email correspondence, our newsletter or our social media channels, it must be used before it expires in order to benefit from the discount.

We cannot accept coupons after they have expired. Unless otherwise advised, the moment when a coupon expires is always at 11:59 pm on the expiry day.

It is possible to enter one coupon per order. It is not possible to apply multiple coupons for the same order.

20 Legal warranty

Pursuant to Legislative Decree no. 206/2005 (Consumer Code), products sold to private consumers (i.e. natural persons who purchase for purposes unrelated to their business, commercial, craft or professional activity) are covered by a legal conformity warranty of 24 months from the date of delivery of the goods.

For purchases made by companies or professionals with a VAT number, the legal warranty is governed by the Civil Code and has a duration of 12 months from the date of delivery of the product.

The warranty does not cover the following cases:

• Products without the identification label, barcode and production batch;
• Products for which the withdrawal procedure has already been started within the applicable deadlines;
  
• Damage or defects caused by improper use or use not compliant with the instructions provided;
• Damage due to negligence, lack of care or tampering;
• Failures caused by external factors, such as voltage surges, accidental events or force majeure.

In the event of a lack of conformity, Luminal Park Srl will intervene free of charge to restore product conformity, choosing one of the following solutions:

• Repair or replacement of the defective product (with collection and shipping at our expense);
• Price reduction;
• If replacement or repair is not possible, the contract will be terminated and a full refund will be issued for the defective item only.

These interventions will be carried out only after the defective product has been returned to our warehouse, unless otherwise instructed by the company. Therefore, if requested, it is essential to send the defective product back to Luminal Park in order to benefit from the warranty.

In the event of a return, the customer is required to use the original packaging, if still available. Alternatively, equivalent, safe and suitable packaging must be used to ensure that the product is returned intact.

The maximum time for product repair is 30 working days from the date of receipt at our warehouse.

If, following Luminal Park Srl’s intervention, no lack of conformity is found pursuant to Legislative Decree no. 24/2002, the costs incurred for inspection and transport will be charged to the customer.

If Luminal Park Srl, for any reason, is unable to repair or replace the product under warranty, it may, with the customer’s prior consent, offer replacement with another product of equivalent characteristics and value, or proceed with a refund of the amount paid.

If the product is found to be defective during the period in which the right of withdrawal may be exercised, but the free replacement under warranty is refused by the customer, the conditions provided for withdrawal shall apply (Article 11). Consequently, the return shipping costs will be borne by the customer.

How can you activate the warranty?

To activate the warranty, we invite you to use our Returns or Claims Portal, which allows you to submit your request quickly and through a guided process.

Alternatively, you can contact us by e-mail at business@luminalpark.com and indicate the order number (or alternatively the receipt or invoice number) together with the product code.

Once the request has been opened, the customer is required to provide feedback and cooperation within a reasonable period. In the absence of a reply within 30 days from the last communication sent by Luminal Park, we will not be able to guarantee continuation of the case management, which will therefore be considered closed. 

In any case, the possibility remains to request the opening of a new case, provided this is within the validity period of the legal warranty required by current legislation.

To benefit from the warranty, it is mandatory to have the sales receipt or invoice.

21 Customer service and complaints

You can request information about your order, send communications or submit complaints by contacting Luminal Park customer service in the following ways:

• by email to info@luminalpark.com 
• by telephone on +39 0386 51 209
• via the Site by accessing the “Contact Us” section.

Luminal Park will respond to complaints by email within a maximum of two working days after receiving them.

22 Copyright

Unless expressly indicated, all content of this site (texts, images, designs and videos) is the exclusive intellectual property of Luminal Park Srl, registered in the Verona Companies Register under 04199420235.

The site can only be used for your personal use and not for commercial purposes. Any use of our site and its content for purposes other than personal and non-commercial is prohibited without the prior authorisation of Luminal Park Srl.

Each person is authorised to view, copy, print or distribute these documents under the following conditions:

• The document is to be used for personal, non-commercial purposes only;
• Any copy of this content, even if only partial, must include a reference to the copyright owner.

23 Feedback from Feedaty

We try to offer you the best possible service and want our business and our items to be judged impartially by our real customers.

We believe this can help not only us to improve, but also other potential customers to have greater trust.

For this reason, we use an impartial third-party service, Feedaty, to collect reviews about our service and our items.

How does it work?

After receiving the items purchased on our website luminalpark.com, Feedaty will send you an eMail asking you to leave a review of our website and the items received.

At this point, you will be able to leave an impartial review, which will then be shown to all other buyers both on our website and on the Feedaty website.

24 Privacy

We know very well how important privacy is for you, and that's why the issue of processing your personal data and protecting it is very important to us.

To know exactly what your data is and how it is processed, please read our privacy policy.

25 Jurisdiction and applicable law

The sales contract between the customer and Luminal Park Srl is concluded in Italy and governed by Italian law. If the customer is a private consumer, to resolve civil and criminal litigation arising from the conclusion of this distance selling contract, the territorial competence is that of the applicable court for their residential district; in all other cases, the territorial competence is exclusively that of the Court of Verona.

26 Conditions

The conditions contained in this document may be modified by Luminal Park Srl without prior notice and will be valid from the date of publication on the website, www.luminalpark.com/en-eu.

27 Our details

Registered office

LUMINAL PARK S.R.L.
Via Mameli, 11
37126 VERONA-ITALY

Limited liability company with fully paid-up share capital of € 100.000.
Registered in the Verona Companies Register under no. 04199420235
VAT number and Tax Code: IT 04199420235

Operational Headquarters and mailing address

LUMINAL PARK S.R.L.
Via Abetone Brennero, 149
46025 POGGIO RUSCO (MN)- ITALY

Tel. +39 (0) 386 51 209
eMail: info@luminalpark.com

Warehouse

LUMINAL PARK S.R.L.
Via Pinzone, 24
46025 POGGIO RUSCO (MN)-Italy

Privacy and Site Content Manager

Marco Brenzan