Returns and refunds

Return terms

You have up to 14 days to:

• Return an item because you have changed your mind or made an incorrect purchase

  If you purchased as a End Consumer, you can exercise the Right of Withdrawal within 14 calendar days from the delivery date, even without giving a reason.

  The product must be returned intact, complete with accessories, instruction leaflets, tags, labels and any seals, and in its original packaging, with suitable outer packaging to protect it during transport.

  If you purchased as a Company with a VAT number, the Right of Withdrawal provided for the Consumer does not apply. Luminal Park nevertheless allows you to request the voluntary return of a working product within 14 days from delivery.

  For some products, voluntary return by the Company may be excluded. In these cases, you will find the indication “Return not available” directly on the product page.

  If you want to exchange an item for a different one, once the product has been returned, your previous order will be refunded, if the conditions are met, and you can proceed with a new order.

  The cost of returning the item is at your expense and under your responsibility. We recommend using a tracked shipping service with proof of delivery.

  For bulky or oversized products, the End consumer may request Luminal Park to arrange collection through a contracted courier. The service is optional and the related cost will be communicated before confirming the collection.

• Return an item that arrived damaged or incorrect

  If the item you received does not work properly or does not correspond to what you ordered, we will replace it at our expense with a working or correct item.

You have up to 2 years (End Consumer) or 1 year (Company) to:

• Return an item that no longer works

  If you purchased as a End Consumer, the 2-year Legal Warranty of conformity applies from the date of delivery of the goods, pursuant to Legislative Decree no. 206/2005 (Consumer Code).

  If you purchased as a Company with a VAT number, the applicable warranty is governed by the Civil Code and lasts 1 year from the date of delivery of the product.

  The warranty applies to items that have a defect covered by the applicable regulations, provided they have been used correctly, in accordance with their intended use and with the provisions of the attached technical documentation.

  In the event of a conformity defect, Luminal Park will collect the item free of charge and subsequently repair or replace it, where applicable.

Consumer Right of Withdrawal and Business Customer Return Procedure

To exercise the right of withdrawal, if you are a End Consumer, or to request a voluntary return, if you are a Company, you can use our Returns or Claims Portal, which allows you to submit your request quickly and easily.

Please do not simply ship the items back without first sending us your return request and obtaining authorisation.

Alternatively, you can send a written statement to the email addres info@luminalpark.com) within the deadlines set for withdrawal.

The return request must include the following information:

• First name and surname or company name;
• Order reference, date and number;
• Indication of the items to be returned (it is sufficient to indicate the code and quantity);
• Bank details (IBAN and account holder) in the event of payment of the order in cash to the courier or by advance bank transfer.

If you wish, you can send us your return request using the form provided by Luminal Park.

Only after obtaining return authorisation should the parcel be shipped to our logistics centre at the following address:

LUMINAL PARK S.R.L.
Via Pinzone, 24
46025 Poggio Rusco - Mantova

Have we not answered your questions? See the frequently asked questions

Refunds

The refund will be issued after we have received and checked the returned goods, using the same payment method selected at the time of purchase. In the event of payment by cash on delivery, we will ask you to provide your bank details so that we can proceed with the refund.

The return shipping cost is at your expense and under your responsibility. We recommend using a tracked shipping service with proof of delivery.

If you are a End Consumer, in the event of withdrawal you will be refunded all payments you have made to us, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the standard one offered by us), within 14 days from the date on which you informed us of your decision to withdraw.

In the event of partial withdrawal, delivery costs will not be refunded. In addition, any bulky product surcharge will only be refunded if all bulky products in the order to which that surcharge refers are returned.

If you are a Company (with a VAT number), in the event of withdrawal you will be refunded all payments you have made to us, excluding the transport costs incurred for the shipment of the goods by Luminal Park, even if they were initially fully discounted. If the initial shipment was free of charge, the related cost will be communicated to you and deducted from the refund. Any surcharges for bulky or oversized goods will also be excluded from the refund.

Have we not answered your questions? See the frequently asked questions