Christmas Trees and Branches
Our aim is for you to be satisfied with your purchase on our website. If you are not satisfied, you have the right to request the return of the item, even without justification, within 14 calendar days from the date of delivery, provided that the item is resalable and in its original packaging. If you wish to exchange the item for a different one, once it has been returned, the previous order will be refunded and you will have to place a new order with the correct item. The cost of returning the item, if the shipment is handled by Luminal Park, will be €10.00. Read more about refunds ›
If the item you have received does not function properly or does not correspond to what you have ordered, we will replace it at our expense with a functioning or correct item. Read more about returns ›
You can shop with confidence on our website because we offer a 2-year guarantee for conformity defects on the article.
The guarantee applies to the article with a conformity defect as long as it has been used correctly, in accordance with its intended use and with the technical documentation attached. The guarantee applies to the item that presents a conformity defect as long as it has been used correctly, in compliance with its intended use and with the provisions of the enclosed technical documentation.
In the event of a conformity defect, Luminal Park will collect the item free of charge and then repair or replace it. Read more about the warranty ›