Conditions of sale
16. DELIVERY METHODS AND TIMES
It is very important to Luminal Park that you are satisfied with both the product and our service. This is why we try to be as fast and reliable as possible when processing and delivering your order.
Luminal Park delivers to the address you provided to us when making the order using a contracted courier. Freight collect shipments are not managed with any courier.
You will be able to change the delivery address until the moment the order is prepared, which you will be notified of via email. After that, we will not be able to change the shipping address until the first delivery attempt takes place.
Luminal Park offers two delivery methods in the cart:
- To your address;
- To a pick up location of your choice.
Upon delivery of the parcel to the courier, we will notify you of the courier's name and the tracking number you need to track the shipment. Delivery of the items always means on the roadside.
Delivery times vary from 1 to 5 working days and may be subject to changes due to force majeure, general traffic and road conditions, or by act of the Authority. Standard delivery will take place at the following times: from 9:00 to 13:00 and from 14:00 to 18:00, every day, except holidays, from Monday to Friday.
Delivery to your address
Delivery of the items always means on the roadside. Standard delivery will take place at the following times: from 9:00 to 13:00 and from 14:00 to 18:00, every day, except holidays, from Monday to Friday.
The recipient's signature is required to accept the parcel. It is therefore essential that there is always someone at the delivery address you provide us with who can accept the parcel on your behalf.
If no one is present during the delivery hours, consider changing the delivery address, entering your place of work or the home of a relative or a friend. Alternatively,if the service is offered by the courier, consider delivery to pick up locations that offer longer collection times and days than standard delivery, leaving you more freedom to collect.
Delivery to a pick up location
Pick up locations are convenient places, such as grocery stores, bars or other local businesses, where you can easily drop off or collect your parcels. These places often offer extended opening hours, including at weekends and evenings, to make your life easier.
If you are not sure if you can be at home to receive your order, or if you want more flexibility in the collection times for the parcel, consider this delivery option, which is available in the cart before purchase.
Once the parcel has been delivered to the pick up location, you will receive an email by the courier informing you that you can also collect the parcel the same day. If the collection cannot be made by the order holder but by someone else, they must come with a delegating document, a copy of the real order holder's official identity document (identity card, driving licence or passport) and the shipment's tracking number.
You have up to 10 calendar days to claim the parcel. After this date, the parcel will automatically return to our warehouse. Before collecting the parcel, check the business' opening days and times. Then go to the pick up location with an official identity document (identity card, driving licence or passport) that shows the name and address of the order holder (your details) and the shipment tracking number you received via email.
Common to all delivery methods
The order travels with customised Luminal Park boxes that are appropriately sealed with customised tape. In no cases are other sealing materials used.
Once you have received the parcel from the courier, you are required to check:
- that the number of packages is the same as indicated on the form or the transport document;
- that the packaging is intact and not damaged, wet or otherwise altered;
- that no sealing materials other than the customised Luminal Park tape have been used.
It is not possible to verify the contents of the parcel until the shipment is accepted. The courier is in fact only responsible for the external appearance of the parcel and the number of packages, not for the contents.
Any external damage or mismatch in the number of packages must be immediately reported to the courier making the delivery with the wording “collection with reserve due to damaged parcel” or “collection with reserve due to open parcel” or “collection with reserve due to missing packages” on the courier's delivery slip.
You also need to send an email to firstname.lastname@example.org specifying the type of anomaly found. Once you have signed the courier's document, you will no longer be able to make any objection about the external characteristics of what was delivered.
Even if the packaging is intact, please immediately check the contents of the parcel to verify that what was delivered matches what was ordered.
Any damage, missing items or hidden anomalies must be reported within a maximum of 8 days by sending an email to email@example.com.