Conditions of sale

You can buy on our site with complete peace of mind because we offer a 24-month warranty for conformity defects in the product (pursuant to Article 129 of Italian Legislative Decree No 206/2005 - Consumer Code).

To use the warranty service, you will need to keep the invoice or receipt that you receive via email after the items have been shipped. The 24-month warranty applies to a product that lacks conformity as long as it is used correctly, respecting its intended use and as set out in the attached technical documentation.

In the event of a lack of conformity, Luminal Park Srl will restore the conformity of the product free of charge by having it returned and subsequently repaired/replaced, or by reducing the price, or even terminating the contract with a full refund of the amount paid. The maximum deadline for repairing the item is 15 working days from the date of receipt in our warehouse.

If no lack of conformity pursuant to Italian Legislative Decree No 24/02 emerges following an intervention by Luminal Park Srl, you will be charged for any verification costs and transport costs incurred by Luminal Park Srl. In the event that Luminal Park Srl is unable to replace a product under warranty (restored or replaced) for any reason, it may proceed, with your consent, to replace it with the same product (if still on the price list) or with another product with equal characteristics and value or, finally, to refund the amount paid.

How to activate the warranty

To activate the warranty, you will need to send an email to info@luminalpark.com reporting the order number (or alternatively that of the receipt or invoice) and the product code. To benefit from the warranty, you must have the sales receipt or invoice.