These terms are not applicable to clients on the Business program. To see the terms for Business program clients, login to your Luminal Park Business account.
Returns and refunds
Up to 14 days
To return an item because you changed your mind or made an incorrect purchase
Our aim is for you to be satisfied with your purchase on our website. If you are not satisfied, you have the right to request the return of the item, even without justification, within 14 calendar days from the date of delivery, provided that the item is resalable and in its original packaging. If you wish to exchange the item for a different one, once it has been returned, the previous order will be refunded and you will have to place a new order with the correct item. The cost of returning the item, if the shipment is handled by Luminal Park, will be €10.00.
To return an item that has arrived damaged or incorrectly
If the item you have received does not function properly or does not correspond to what you have ordered, we will replace it at our expense with a functioning or correct item.
Up to 2 years
To return a non-functional article
You can shop with confidence on our website because we offer a 2-year guarantee for conformity defects on the article.
The guarantee applies to the article with a conformity defect as long as it has been used correctly, in accordance with its intended use and with the technical
documentation attached. The guarantee applies to the item that presents a conformity defect as long as it has been used correctly, in compliance with its intended use and with
the provisions of the enclosed technical documentation.
In the event of a conformity defect, Luminal Park will collect the item free of charge and then repair or replace it.
Requesting a return or exchange
If you have purchased on the site you can return an item by sending an eMail to info@luminalpark.com or by calling us at +39 0386 51209.
Please do not simply send the items back to us without first sending us a return request and obtaining a return authorisation.
The following information must be specified in the return request:
- Full name or company name;
- Order reference, date and number;
- Quantity and code of the items you want to return;
- If you want Luminal Park to provide you with a return label or if you are shipping the return with a delivery company of your choice;
- Bank account number (IBAN and BIC/SWIFT Code) and name and surname of bank account holder (only in case your order was paid by bank transfer).
If you prefer, you can send us your return request using the form provided by Luminal Park.
After obtaining the return authorisation, the package must be sent to our logistics centre at the following address:
LUMINAL PARK S.R.L.
Via Pinzone 24
46025 Poggio Rusco - Mantova - Italy
Refunds
If you have chosen to return an item within the 14 days period to exercise your right of withdrawal, after we have received the items, we will refund the full amount paid. In the event of withdrawal, you will only have to pay the transport costs for the return of the items of €10.00 in case Luminal Park has to take care of the return transport.