Returns and Refunds

Return terms

You have up to 14 days for:

• Returning an item because you changed your mind or because of an incorrect purchase

  Our goal is for you to be satisfied with your purchase from our site. If this is not the case, you have the right to request the return of the item, even without justification, within 14 calendar days from the date of delivery, provided that the item is resalable and in its original packaging. If you wish to exchange the item for a different one once it has been returned, you will be refunded your previous order and will have to proceed with a new order with the correct item. You will be responsible for the cost of returning the item.

  If you are a private individual, Luminal Park will take care of the return, in which case you will be responsible for the return costs of €9.00.

  If you are a professional/company you will have to use your own courier to return the items. If you are a VAT-registered customer, you will also be charged the cost of sending the order with the withdrawal, even if it was initially free of charge. The cost will be communicated to you upon authorisation of the return.

• Returning a damaged or wrongly arrived article

  If the item you have received does not work properly or does not correspond to what you have ordered, we will replace it at our expense with a functioning or correct item.

You have up to 2 years for:

• Returning a faulty article

  You can purchase on our site with peace of mind because we offer a 2-year guarantee for conformity defects on the article. The guarantee applies to the item that presents a conformity defect as long as it has been used correctly, in compliance with its intended use and with the provisions of the enclosed technical documentation. In the event of a conformity defect, Luminal Park shall take back the item and subsequently repair or replace it free of charge.

How to request a return or exchange

You can return an item easily by sending us an eMail from our support page.

Please do not send items without first sending us a return request and get the authorisation.

The following information must be specified in the return request:

• First name and surname or company name;
• Order reference, date and number;
• Indication of the items to be returned (simply indicate the code and quantity);
• Bank details (IBAN and account holder) in case of payment of the order by bank transfer in advance.

If you wish, you can forward your return request to us using the form prepared by Luminal Park.

If the return request is accepted we will send you the prepaid return shipping label if you buy as  a private/individual. If you buy as a professional/company you will have to ship the items back to our warehouse:

LUMINAL PARK S.R.L.
Via Pinzone, 24
46025 Poggio Rusco - Mantova - Italy

Have we not answered your doubts? See frequently asked questions

Refunds

The refund will be issued after receiving and verifying the returned goods, using the same payment method selected at the time of purchase.

If you are a private customer, you will be refunded all payments made to us upon withdrawal, including shipping costs (except for any additional costs resulting from your choice of a delivery method other than the standard one offered by us), within 14 days from the date you informed us of your decision to withdraw.

The return cost is at your expense and will be deducted from the refund amount. If the return includes one or more oversize items, €15.00 will be deducted; for all other cases, the deduction will be €9.00.

If you are a business customer (VAT-registered), you will be refunded all payments made to us upon withdrawal, excluding the shipping costs incurred by Luminal Park for sending the goods, even if these were initially fully discounted. If the initial shipping was free, the corresponding cost will be communicated to you and deducted from the refund. Any oversize items surcharge will also be excluded from the refund.

We have not answered your doubts? See frequently asked questions