Requesting a return or exchange
Please do not simply send the items back to us without first sending us a return request and obtaining a return authorisation.
The following information must be specified in the return request:
- Full name or company name;
- Order reference, date and number;
- Quantity and code of the items you want to return;
- If you want Luminal Park to provide you with a return label or if you are shipping the return with a delivery company of your choice;
- Bank account number (IBAN and BIC/SWIFT Code) and name and surname of bank account holder (only in case your order was paid by bank transfer).
If you prefer, you can send us your return request using the form provided by Luminal Park.
After obtaining the return authorisation, the package must be sent to our logistics centre at the following address:
LUMINAL PARK S.R.L.
Via Pinzone 24
46025 Poggio Rusco - Mantova - Italy
If you have chosen to return an item within the 14 days period to exercise your right of withdrawal, after we have received the items, we will refund the full amount paid. In the event of withdrawal, you will only have to pay the transport costs for the return of the items of €10.00 in case Luminal Park has to take care of the return transport.